http://helpdeskdot.com Sun, 13 Jan 2008 15:26:24 +0000 http://backend.userland.com/rss092 en Is the help desk just a piece of dead weight floating around in your organization? Or... is it a valuable tool that is an integral part of the team and provides valuable support? Check out this article: Recognise the Value of the Helpdesk - Desktop Support | TechRepublic.com http://helpdeskdot.com/index.php/recognise-the-value-of-the-helpdesk/ Van Meter, a top US electrical distributor, needed some help desk software to manage its computers in a secure manner. They looked at a number of solutions and settled on TechExcel as it had a number of key security and standards compliance features. One of the key deciding ... http://helpdeskdot.com/index.php/top-us-electrical-distributor-selects-techexcel-help-desk-management-suite-to-manage-desktop-operations/ GWI is a high tech company that has weathered the storm of the dot com bust and survived. They didn't initially start out in the help desk niche, but now they are a help desk solution provider with primarily web based software. They plan to grow to 50 ... http://helpdeskdot.com/index.php/gwi-survives-and-thrives-with-help-desk-management/ Soffront CRM v8.6 has earned the honour of a 2006 product of the year by TMC. Geared toward mid-sized companies, Soffront CRM v8.6 comes with a number of enhancements and improved capabilities. Soffront CRM Earns Top Honor http://helpdeskdot.com/index.php/soffront-crm-earns-top-honor/ Focus on the customer and treat them as the most important people. One way to improve your focus on the customer is to use help desk software to improve your customer service. By Frank Owen Improving Your Customer Service By Using Help Desk Software In today’s increasingly competitive global marketplace it is ... http://helpdeskdot.com/index.php/help-desk-software-and-customer-satisfaction/ NetFabric announces intent to acquire assets of Help Desk Now, Inc. It will increase their significance as an outsourced service provider in the IT sector. NetFabric provides IT solutions and services, which includes designing and developing software applications, and building integrated infrastructure systems. PrimeNewsWire - NetFabric Signs Letter of ... http://helpdeskdot.com/index.php/netfabric-signs-letter-of-intent-to-acquire-assets-of-help-desk-now-inc/ House on the Hill announces SupportDesk Express help desk that requires no software installation. CRM Today - House Opens Door To No-software Help Desk http://helpdeskdot.com/index.php/house-opens-door-to-no-software-help-desk/ Numara Software announced that its help desk software, Numara™ Track-It!, is the most used among law firms. Business Wire - Numara Track-It! Used Most by Law Firms for Help Desk Management http://helpdeskdot.com/index.php/numara-track-it-used-most-by-law-firms-for-help-desk-management/ To help customers increase agility, reduce risk and cut costs in the area of security and compliance management, HP announced enhancements to its identity and access management software suite. The new changes automate users' access to services and changes to their rights. www.hardwarezone.com - HP Drives Introduces Latest Identity Management ... http://helpdeskdot.com/index.php/hp-drives-introduces-latest-identity-management-software/ Multiple language support is now available for ServiceDesk Plus, provided by AdventNet Inc. Languages include Chinese, French, German, Japanese, Portugese, Spanish, and Swedish. AdventNet ServiceDesk Plus offers Multi-Language Support for its Help Desk & IT Asset Mgmt S/W http://helpdeskdot.com/index.php/adventnet-servicedesk-plus-offers-multi-language-support-for-its-help-desk-it-asset-mgmt-sw/