Help Desk Software

Van Meter, a top US electrical distributor, needed some help desk software to manage its computers in a secure manner. They looked at a number of solutions and settled on TechExcel as it had a number of key security and standards compliance features. One of the key deciding features, for example, was the ability to remote control a desktop. Wouldn’t it be surprising if someone remotely controlled your desktop and you didn’t know about the remote control?

GWI is a high tech company that has weathered the storm of the dot com bust and survived. They didn’t initially start out in the help desk niche, but now they are a help desk solution provider with primarily web based software. They plan to grow to 50 to 60 employees with a projected annual revenue of $8 million.

Survive & Thrive – Columbian.com

Soffront CRM v8.6 has earned the honour of a 2006 product of the year by TMC. Geared toward mid-sized companies, Soffront CRM v8.6 comes with a number of enhancements and improved capabilities.

Soffront CRM Earns Top Honor

NetFabric announces intent to acquire assets of Help Desk Now, Inc. It will increase their significance as an outsourced service provider in the IT sector. NetFabric provides IT solutions and services, which includes designing and developing software applications, and building integrated infrastructure systems.

PrimeNewsWire – NetFabric Signs Letter of Intent to Acquire Assets of Help Desk Now, Inc.

House on the Hill announces SupportDesk Express help desk that requires no software installation.

CRM Today – House Opens Door To No-software Help Desk

Numara Software announced that its help desk software, Numara™ Track-It!, is the most used among law firms.

Business Wire – Numara Track-It! Used Most by Law Firms for Help Desk Management

To help customers increase agility, reduce risk and cut costs in the area of security and compliance management, HP announced enhancements to its identity and access management software suite. The new changes automate users’ access to services and changes to their rights.

www.hardwarezone.com – HP Drives Introduces Latest Identity Management Software

Multiple language support is now available for ServiceDesk Plus, provided by AdventNet Inc. Languages include Chinese, French, German, Japanese, Portugese, Spanish, and Swedish.

AdventNet ServiceDesk Plus offers Multi-Language Support for its Help Desk & IT Asset Mgmt S/W

TechExcel HelpDesk 6.0 provides management solutions for the entire IT department. This newly released help desk software has advanced IT and help desk management features, including a new knowledgebase module.

TechExcel Announces TechExcel HelpDesk 6.0You now can

“Best Help Desk Solution, Best in Americas” was awarded to FrontRange(TM) HEAT(R) in the 2006 Member’s Choice Awards, which is based on customer feedback and involves no judges or panels.

FrontRange(TM) HEAT(R) Wins Honors as ”Best Help Desk Solution”You now can