Help Desk Software

Van Meter, a top US electrical distributor, needed some help desk software to manage its computers in a secure manner. They looked at a number of solutions and settled on TechExcel as it had a number of key security and standards compliance features. One of the key deciding features, for example, was the ability to remote control a desktop. Wouldn’t it be surprising if someone remotely controlled your desktop and you didn’t know about the remote control?

GWI is a high tech company that has weathered the storm of the dot com bust and survived. They didn’t initially start out in the help desk niche, but now they are a help desk solution provider with primarily web based software. They plan to grow to 50 to 60 employees with a projected annual revenue of $8 million.

Survive & Thrive – Columbian.com