Help Desk Software

“Best Help Desk Solution, Best in Americas” was awarded to FrontRange(TM) HEAT(R) in the 2006 Member’s Choice Awards, which is based on customer feedback and involves no judges or panels.

FrontRange(TM) HEAT(R) Wins Honors as ”Best Help Desk Solution”

Companies with offshore application management are now looking to outsource infrastructure management. The economic benefits could be huge, with as much as a 40% saving from offshoring infrastructure management. Infrastructure management includes infrastructure assessment, help desk support, and data center, network and security management.

Infrastructure management moves offshore

Computer Sciences Corp has agreed to provide help desk, desktop services, and SupportSoft to Air Products and Chemicals Inc. personnel in China, Hong Kong, Indonesia, Japan, Malaysia, Singapore, South Korea and Taiwan.

Computer Sciences Agrees To Provide Help Desk And Desktop Services To Air Products In Asia - Quick Facts

The IT customer contact centre and SAP knowledge centre for Saudi Aramco have been certified by the Help Desk Institute (HDI ). HDI aims to lead and promote the tech support and customer service industry.

Help Desk Institute certifies Saudi Aramco’s IT contact centre and SAP KC service desks

Today Help Desk celebrates 10 years of publication. It’s a web comic that has poked fun at many things related to the computer industry, like Microsoft, Sun, Apple, IBM, Oracle, and many others.

Help Desk Celebrates 10-Year Anniversary