The EPA (Environmental Protection Agency) has decided to keep some of its IT services functions after analyzing whether some of those functions would be cheaper outsourced to private companies. It is also retaining help desk support in Boston and Lotus Notes support in Philadelphia.
Here’s a posting for a service desk (help desk) operator. It’s for Progreso Recruitment Consultancy in Yorkshire and involves work in a 24/7 technical service desk.
Purdue University recognized the U.S. Postal Service Accounting Help Desk in St Louis, MO in areas of efficiency, effectiveness, and agent job satisfaction. The help desk is operating in the top 10% of call centers in the consumer products industry.
CRM Today: Accounting Help Desk Recognized by Purdue University’s Center of Excellence
Is your company doing very little email marketing? Email can save money as the cost is much more lower than sending direct mail pieces. As another benefit, links in emails can be tracked, so you can determine what content your readers are interested in. Take a look at how email marketing helped a help desk company Parature.
The CTO of Knova Software, Inc. will headline two sessions at this year’s HDI Conference. Knova, a long standing member of HDI, is a provider of Service Resolution Management software.
Knova CTO to Headline Two Sessions at Help Desk Institute Annual Conference
The CEO of NetworkStreaming will speak at the Help Desk Institute Annual Conference on March 21. He’ll cover “Improving Customer Service with Real-Time Remote Support.” Conference details are available at www.thinkhdi.com
NetworkStreaming CEO to speak at Help Desk Institute Conference
Altiris Client Management Suite is a set of applications, grouped into three levels, that provides you control of network operations. Some functions include systems management, operating system deployment, inventory control, and patch management. There are also add-on suites for managing handhelds and help desk systems.
Overall, Redmond gave the Altiris CMS an overall review rating of 8.9 out of 10. They rated 5 categories and gave a rating of 10 (exceptional) for its feature set.
When you work at a company, there can be two different sides that are shown. On the outside, the company may present a clear, crisp, and professional image. On the inside, however, the story may be different. The reality is that people may be stuck in a variety of emotional traps - from simple annoyances to more complex occurrences.
Help Desk Blog - Excerpt of “Working With You Is Killing Me”
Students are going to learn more about IT management, as Microsoft is expanding its ICT (information and communications technology) program to more Malaysian secondary schools. Students will be better prepared to overcome maintenance and repair problems when computers break down.
The latest HelpDesk.com newsletter issue is out. Its featured story is “Help The Help Desk” and contains two recent articles: “Help Desk Fatigue” and “Never Again: Your IT Horror Stories”. And in a poll, the