Help desks are usually known in the form of software. But, people are behind the help desk software. They are the ones who receive the questions and deal with them. They could be considered help desks also. In this story, a person at Andrews Memorial Town Hall will become the new walking help desk.
Shore Publishing – A Walking Help Desk: Town Interviewing for Town Hall Techie
Rome Research, a unit of PAR Technology, has won a help desk deal with the Defense Finance and Accounting Service. The deal is worth 3.8 million and will involve providing IT instruction and help-desk services.
Washington Technology – PAR Technology wins defense help-desk deal
To ease traffic jam and congestion problems in Bangalore, city police have come up with a variety of ideas. Among the ideas is SMS and a plan to start a
The Hindu : Karnataka / Bangalore News : Rapid traffic action plan, help desk in the offing
Computer Associates has acquired Control-F-1. Control-F-1 is a company based in Calgary, Alberta that develops IT help desk software to minimize computer downtime.
CRM software can save time, money, and improve customer satisfaction.
Avocent Corporation previously had a manual, time-consuming process to manage their help desk. Now, they use CRM software from Soffront Software. They initially launched their Soffront CRM software in 2004 and have expanded it greatly since. It helps them become more efficient with CRM software that is feature-rich, robust, and easily customizable.
PRNewsWire.com – Avocent Corporation Automates Help Desk Using Soffront CRM
Which is better – having your help desk internal or external? You have to research the costs and look at the advantages and disadvantages of each one.
Does the Environmental Protection Agency need to outsource its IT maintenance services in Boston? It has started a competition for its help desk and computer hardware services in its Region 1 facility.
GCN – EPA opens competition for help desk services in Boston facility
This news piece states that “The fundamental features of asset management are pretty much the same for mobile devices as they are for networked, hardwired systems: discovery, configuration and software management, help-desk and repair tools, and security. ” They used and reviewed three asset management software packages: Altiris’ Handheld Management Suite, LANDesk Software’s LANDesk Management Suite and Novell’s ZENworks Suite.
Sometimes you need to take a look at your response times. If they’re not fast enough, review your operations to see if improvements can be made to your help desk system.
After the 386th Expeditionary Communications Squadron made changes to their help desk operations, their response times improved from 15 to 30 minutes to almost instantaneous.
Blackanthem Military News – Help desk changes speed up response times